Returns & Exchanges

Jaya Grocer is committed to providing the freshest produce and quality groceries; if you are not satisfied with your purchase, we offer a seamless return process for items that are damaged, expired, or incorrect. Please ensure that perishable items are reported within 24 hours of receipt to qualify for a refund or replacement.

Return Process

• 1.
  Report the Issue

  Contact our customer service team or visit the help center in the app within 24 hours for perishables or 7 days for non-perishables.

• 2.
  Provide Proof of Purchase

  Submit a clear photo of the damaged or incorrect item along with your original physical receipt or digital order confirmation.

• 3.
  Verification Process

  Our team will review your request and verify the product's condition against our quality standards to approve the exchange or refund.

• 4.
  Receive Refund or Replacement

  Once approved, we will either replace the item in your next delivery or issue a refund to your original payment method within 7 to 14 business days.